If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size/color exchange, or refund within 14 days from the date of receiving the goods.

Return Instructions

1. To request return authorization it is necessary to contact NINNA NANNA on +39 085 415 4237, by telephone or via WhatsApp or by email to the email address info@ninnanannastore.com
2. The return shipment carried out with the courier indicated by NINNA NANNA will be free.
   If the return is sent using a different courier, all costs will be borne by the customer.
3. The return shipment must take place within 14 days of receiving the order.

There are 3 types of compensation available:

1. Change size/color
   It is possible to exchange only for a different size or a different color of the same item, if available. The new item requested can be returned following the same procedure.
2. Reimbursement
   The refund will be made as soon as the return arrives at the NINNA NANNA store and the items have been checked.
   For orders paid with Paypal or bank transfer the amount will be returned to the original account.
   The refund will be issued in the same currency as the original purchase. Any differences in amounts due to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the order will be refunded to the customer only if all the items purchased are returned.

TERMS AND CONDITIONS

• The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and have no marks of any kind.
• Each item must be returned with all labels and tags attached, and including all original packaging and accessories (hangers, coat covers, etc.) received with the order.
• All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
• Swimsuits and underwear (bikinis, briefs, boxers, etc.) must be tried on over your personal underwear. Returns will be refused and sent back to the customer if the items show signs of use.
• Returns must be sent inside the box which must be well sealed with adhesive tape. If the box is missing, another suitable packaging can be used to ship the items.
• In the event that the customer receives defective goods, or that errors occur in shipments by NINNA NANNA, the customer is invited to immediately contact: info@ninnanannastore.com or alternatively the number +39 085 415 4237. NINNA NANNA yes reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for returning the goods to its premises.
• Returns authorized by NINNA NANNA must be shipped from the same country in which the original order was delivered.
• NINNA NANNA reserves the right not to accept returns shipped with couriers other than the one indicated in the email with the return instructions if delivery involves additional costs for NINNA NANNA or requires collection from a branch of the courier itself.
• NINNA NANNA also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down.
  In these cases the goods will be returned to the sender at the original shipping address.
• The right of withdrawal for contracts concluded on the NINNA NANNA site is excluded in accordance with the art. 59 Italian Consumer Code relating to:

a) the supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
b) the supply of goods which risk deteriorating or expiring rapidly.

By way of example and not exhaustively, the following products are certainly excluded from withdrawal:

– Some items from the Underwear/Lingerie section (where expressly indicated).
– Articles in the Beauty section (where expressly indicated).

For each good to which the exclusion of withdrawal applies, NINNA NANNA provides the consumer customer with a specific indication directly in the product sheet.
However, NINNA NANNA has the right to accept the withdrawal request also for the goods excluded from this right, if at its sole discretion it deems it appropriate for justified reasons.

For all aspects not specifically expressed, the European legislation for distance trading applies.